NURSERY AND GARDEN CENTER
1. Order Processing & Shipping
Orders are typically processed within 1-2 business days. Shipping times vary based on location and shipping method selected at checkout. We will provide tracking information once your order has shipped.
2. Shipping Carriers & Methods
We use trusted carriers to ensure your plants are delivered promptly. Available shipping methods may include standard, expedited, and overnight shipping, depending on your location.
3. Live Plant Shipping & Risk
We take great care in packaging our plants to ensure they arrive in the best possible condition. However, due to the delicate nature of live plants and the potential for shipping delays, we cannot guarantee their condition upon arrival.
By placing an order, you acknowledge that Black Diamond is not responsible for any damage, stress, or loss of plants due to shipping conditions. Any concerns should be addressed directly with the shipping carrier.
4. Weather & Seasonal Considerations
Extreme weather conditions can impact plant health during shipping. We recommend selecting expedited shipping during extreme heat or cold. Customers assume all risks associated with weather-related shipping damage.
5. Returns & Refunds
Due to the perishable nature of live plants, we do not accept returns. If you receive an incorrect or damaged item due to our error, please contact us within 7 days of delivery with photos, and we will assess the situation for a potential replacement or store credit.
6. Contact Us
For any shipping-related questions, please contact us at [Contact Email] or visit us at any of our locations.